Contact
Talk to us
One page for two different things: a question from a patient or family member, and a partnership request from an organisation. Choose one and you are routed to the right channel without filling in anything irrelevant.
Operator and official contacts
PT Fosun Health Technology Indonesia
Privacy, access, correction, withdrawal and deletion requests: fumax0444@gmail.com
Navigator: Bo J · +62 81181205768 · WhatsApp
Use these channels to arrange support or submit a data-rights request. Include only your account email or case reference initially. Upload medical documents through the secure case flow; do not attach them to ordinary email or WhatsApp. Navigation is not emergency or medical care.
A. I am a patient or family member
A basic request takes under a minute. Nothing medical is asked on the form; a human navigator follows up on the channel you choose.
Send a request
WhatsApp carries the context of the page you came from, so you do not have to explain from the start. The form records the same request in the navigator queue.
After submission, a human navigator reviews your request and contacts you through your chosen channel. The WhatsApp message already includes this page context, so you do not need to explain from the beginning.
Clinical data is not requested in the form and is not sent to analytics. Do not send medical reports through WhatsApp or email; use the secure upload page. We do not promise eligibility or any treatment outcome.
Second opinion and reports
Pathology reports, marker results and recent imaging only via the secure upload page. Never send medical documents by ordinary email or chat.
Not a diagnosis and not final medical advice. Must be reviewed by a doctor.
B. I represent an organisation
Partnership requests use the partner form, which keeps organisation details out of the patient queue.
Partnership team
Use the partner form for a structured request, or the official coordination contacts above. Keep medical documents in the secure case flow.
What partners usually ask
- Patient referral
- Hospital or clinic
- Specialist doctor
- Insurance or TPA
- Corporate and employee health
- Content or event partnership
What is not promised
For patients and family members
A basic request takes under a minute and asks nothing medical. You tell us who you are - patient, family member or caregiver - what you need, and which channel you prefer to be contacted on.
Once the request is recorded in the navigator queue, a human reviews it and contacts you on the channel you chose. The request is stored before it is forwarded, so one failing notification channel cannot lose it.
For anything that needs medical documents - pathology reports, molecular marker results, recent imaging - use the secure upload page and the second opinion path. Medical documents are only accepted through secure upload, never by ordinary email or chat.
For partners, hospitals, doctors, insurers and companies
Partnership requests use a separate partner form, so organisation details never mix with the patient queue and never have to pass through patient questions.
Requests we usually receive: patient referral, hospital or clinic collaboration, specialist doctor collaboration, insurance or TPA work including cashless and direct billing, corporate employee health, and content or event partnerships.
Sending a request does not imply a partnership. Nothing on this page commits TanyaKanker to patient acceptance, service availability, price, coverage or treatment outcome.
Channels that are live and channels that are not decided
Live today: the request form on this site, the secure report upload page, and an official WhatsApp channel when that channel is configured. Every request is recorded with the context of the page you came from, so you do not have to explain from the start.
The owner confirmed the operator and official contacts on 16 October 2026; they are published on this page. Working hours, backup coverage and response targets have not been established as public service commitments.
The limits we hold
We do not diagnose, we do not judge your eligibility for a particular facility or clinical trial, and we do not estimate treatment cost. Clinical decisions remain with the doctor who examines the patient.
We also do not place clinical data on notification channels or systems that were not designed for it. What travels between teams is the status of a request and its next action, not the contents of your medical report.
Current coverage
- Jenis kanker terdokumentasi
- 10
- Kategori perawatan
- 16
- Perubahan molekuler
- 32
- Studi uji klinis terdaftar
- 251